HealthLink has a contact centre providing a range of customer services. The HealthLink Contact Centre has a wide range of capabilities. These include remote software installation, online monitoring and a range of other services.
The key to completing successful projects is meeting expectations by communicating, keeping plans on track and within budget. Underpinning the development of our solutions and services are solid foundations of; business analysis, architectural design and project management services. These combine to ensure the successful delivery of our new products and services.
Implementation is the realisation or execution of the plan to deliver these services. HealthLink’s implementation services include:
Developing effective eHealth strategies that will actually work has been a major challenge for many countries. Despite significant investments in this area, some countries, such as New Zealand, have achieved dramatically better results than others. Developing policies that clinicians will follow and technology strategies that can be implemented without causing disruption are but a couple of the many challenges in this complex and demanding field.
With a proven track record pioneering innovative and highly effective eHealth systems since 1993, HealthLink is widely acknowledged as a key driver of New Zealand’s primary care integration. We have been involved in a series of international health system comparisons and have performed consulting assignments for government healthcare agencies in Australia, Canada and Denmark in a range of health system integration areas including security and solution design.