Support

The HealthLink Service support desk is available for at least 10 hours per day. The service can be accessed on the following toll-free phone and fax numbers.

Australia

Free phone 1800 125 036
Free fax 1800 151 146
Email helpdesk@healthlink.net

New Zealand

Free phone 0800 288 887
Free fax 0800 288 885
Email helpdesk@healthlink.net

Above all else, HealthLink is a support organisation. With a three tier support structure, HealthLink sees its support capability as a key competitive advantage.

HealthLink's provision of support extends to the following operating systems:

• Windows 98
• Windows NT4
• Windows 2000
• Windows XP

We also support every kind of wide-area network connection and every practice system capable of communicating in a standards adherent manner. HealthLink has a group of specialists delivering a wide range of expertise, in a manner that is intelligible for everyone, including the least IT literate practice manager or doctor.

HealthLink places no limits on the amount of time or effort it is prepared to give an individual client who is having difficulty with communications services and the company has built a reputation for service quality by delivering services to practices in some of the remotest parts of Australia, New Zealand and the Pacific Islands. A high level of service is maintained by using an integrated client management database, a knowledge base that support staff can refer to and update with information on little known problems.