Remote Support Page
Log Me In
Welcome to the LogMeIn Remote Support Environment for HealthLink.
LogMeIn is a small software program that allows support staff to
connect quickly and efficiently to a practices computer in a secure one
to one connection to help resolve any problems a practice may be
experiencing. The practice is provided with a 6-digit PIN code and by
clicking the “Connect to Technician” button a request will be sent to
the HealthLink technician.
With your permission, the LogMeIn secure remote-support
software will run on your computer. Once the issue has been resolved
and the session finished the LogMeIn software will be automatically
removed when the session ends.
The LogMeIn software allows the technician to be able to see
your screen and operate your computer almost the same as if the
technician was sitting in front of it while they troubleshoot the
issue for the practice. The LogMeIn software allows the practice staff
to watch what the technician is doing to resolve the issue.
Once the technician has completed resolving the issue and the
session has been ended, the Technician cannot re-connect to your
computer system without your permission and a new pin code which is
the same process as the original connection. This ensures the safety
and security of your system.
TeamViewer
Click on the link and you will be requested to download the TeamViewer partner software. Once downloaded you will be requested to
run that software. When the TeamViewer software installs you will be provided with a partner ID and password which you can now pass on
to the Healthlink technician which will allow connection to your computer.
Click this LINK for TeamViewer Support
HealthLink places no limits on the amount of time or effort it is prepared to give an individual client who is having difficulty with communications services and the company has built a reputation for service quality by delivering services to practices in some of the remotest parts of Australia, New Zealand and the Pacific Islands. A high level of service is maintained by using an integrated client management database, a knowledge base that support staff can refer to and update with information on little known problems.
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