Digital Support Centre

Accounts and Billing

What is HealthLinks preferred method of payment for invoices?
Direct Debit Or Direct credit with remittance Emailed to: accounts@healthlink.net or posted to us at PO BOX 9920 Auckland 1149.
When does my HealthLink Invoice get sent to me?
Invoices get sent out around the first week of every month.
If I belong to a PHO who is responsible for paying HealthLink EDI fee?
Generally if your PHO has agreed to pay for your practice’s EDI fee this will get billed directly to your PHO. Please confirm with your PHO to ensure that they will be paying these costs on behalf of your practice.
If our Practice/Pharmacy has SecurIT who pays for these charges?
Usually each individual site is responsible for paying their SecurIT monthly charges. However for some Medical practices some PHO’s may also cover payment for this service as well. Please contact your PHO to see if you qualify for this.
How are SecurIT fees charged?
SecurIT charges are a fixed monthly cost. For more information please see http://healthlink.net/securIT
Who pays for the SecurIT configuration fee?
Each individual site. Because this is a one off fee, PHO’s usually do not cover this cost and therefore accountable to each practice. If SecurIT has been installed for the first time there is a one off configuration fee included in the first invoice generated for this service. This is $135.00 +GST.
What if I want to stop using SecurIT?
Please contact our SecurIT team One month in advance to let them know.
What if I want to close my HealthLink Account?
We don't want to see you go! Please let us know why you want to close your HealthLink account by completing the HealthLink Account Closure form and email it back to us at accounts@healthlink.net

Australian EDI Account Closure Notification

New Zealand EDI Account Closure Notification

Why should I choose Direct Debit to pay my invoice?
Customers who pay by Direct Debit receive a 5% discount on any Full EDI charge not already discounted.
What should I do if I want to pay my invoice by Direct Debit?
Please contact the Accounts team and ask for a Direct Debit Authority form. Telephone and email details are on the right
I’ve applied to go onto Direct Debit as a payment option, why haven’t these charges been debited out of my account yet?
When we receive Direct Debit Authority forms back from you we send this to your bank and this process can take up to 10-15 working days to load into their system. Once the application is successful we can then debit the relevant funds for your monthly invoice.
When will I know that my invoice has been paid by Direct Debit?
When you receive your invoice it will say that “This invoice has been paid by Direct Debit to HealthLink Ltd”.
What if previously I’ve been paying invoices by automatic payment, but have now applied to go onto Direct Debit as my payment option?
Once your invoice has been paid by Direct Debit, please contact your bank to stop your automatic payment as soon as possible. This will cause double payments if you don’t stop your automatic payment.
What if I have overpaid my HealthLink invoices?
If you find that you have overpaid your HealthLink invoices please contact us and provide us with details and we will address the situation accordingly.
Who pays for my Digital Certificate?
ACC and the Ministry of Health pay for new, server, renewal certificates.
What if I’ve lost my Digital Certificate?
If this has happened you will need to contact us so that we can re-issue a new digital certificate. Unfortunately to re-issue a new certificate it will be a cost accountable to you which you will be invoiced for.
What is a FTE (Full time equivalent)?
Monthly EDI fees are calculated according to the number of Full Time Equivalent practitioners (FTEs) in the practice. The combined hours worked by 2 part-time practitioners will generally be equivalent. Example: 2 practitioners working up to 20 hours each week is the equivalent of 1 FTE.

Why have I been charged for RSD messages?
If you send 100 or less RSD messages this at no additional cost and is therefore included in your monthly EDI fees. If you send 100+ RSD messages this will incur additional costs see table below.